Shipping policy

Shipping & Delivery Policy

Last Updated: [03.2026]

Thank you for visiting and shopping at [Your Store Name]. The following terms and conditions form our Shipping & Delivery Policy, which applies to all orders placed on our website.

1. Order Processing Time

  • What is processing time? This is the time it takes us to prepare your order for shipment. It includes order confirmation, payment verification, inventory picking, and packaging.
  • All orders are processed within 1-3 business days after order placement. Orders are not processed or shipped on weekends or public holidays.
  • If you place an order during a sale or a high-volume period, please note that there may be a slight delay in processing. We will notify you if this is the case.

2. Shipping Destinations

  • We currently ship from the United States and HongKong.
  • International orders can be placed directly through our website. Please note that any customs, import duties, or taxes for international orders are the responsibility of the customer. We are not liable for delays caused by customs.

3. Shipping Methods & Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.

Shipping Method Delivery Timeframe Cost
Free Shipping 6-10 business days FREE
Standard 3-5 business days $10
Expedited 2-4 business days

$20

Please note: The delivery timeframes are estimates provided by our carriers and are not guaranteed. They begin once the order has been shipped (i.e., when a tracking number is generated), not from the date of purchase.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can use this number on the carrier’s website ([USPS, FedEx, DHL, etc.]) to follow your order's journey.

5. Shipping Address

  • Please ensure your shipping address is entered completely and accurately. We are not responsible for orders shipped to an incorrect or incomplete address provided by you.
  • If your order is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the package. Please contact us immediately at support@michley360.com if you need to correct your shipping address after placing an order.

6. Delivery Issues

  • Failed Deliveries: If a delivery attempt is failed (e.g., no one was home, a secure location wasn't available), the carrier will typically leave a notice with instructions. It is the customer's responsibility to follow these instructions or contact the carrier directly to arrange for pickup or redelivery.
  • Lost or Stolen Packages: [Your Store Name] is not liable for any packages that are marked as "delivered" by the carrier but are missing. We recommend contacting your local post office and neighbors first. If the package cannot be located, please file a claim with the shipping carrier directly, as the delivery was completed.
  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at support@michley360.com with photos of the damaged product and packaging. We will work with you to resolve the issue as quickly as possible.

7. Returns & Exchanges

Please refer to our separate Return Policy for detailed information on how to return or exchange an item.

8. Contact Us

If you have any questions about this shipping policy or your order, please contact our customer service team at:
Email: support@michley360.com
Response Time: We will get back to you within 24 hours.